Privacy Policy

Concierge Vehicle Repair LLC (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data.

1. Information We Collect

When you use our website, book services, or communicate with us, we may collect personal details such as your name, phone number, email address, and physical address. We also collect vehicle information, including make, model, year, and details about the service requested. For payments, we may process credit or debit card information or details from other payment methods. Additionally, we may retain communication records from calls, texts, or emails, and gather website usage data such as cookies, IP addresses, and browsing behavior.

2. How We Use Your Information

The information we collect is used to:

• Schedule and provide vehicle repair services.

• Communicate with you regarding appointments, estimates, payments, and service updates.

• Process transactions securely.

• Improve our services and enhance website functionality.

• Send updates, promotions, or important service notices, only with your prior opt-in consent where required.

3. Information Sharing & Disclosure

We do not sell or rent your personal data. However, we may share your information with trusted service providers such as payment processors or financing partners. We may also disclose information to legal authorities if required by law or necessary to protect our rights. In the event of a company sale or merger, your information may be transferred as part of the business transaction.

4. Data Security

We use reasonable technical and administrative safeguards to protect your information. While we take steps to secure your data, please note that no method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee absolute protection.

5. Data Retention

We retain your personal information only as long as necessary to provide our services and comply with legal obligations. Payment information is not stored directly by us but handled securely by our third-party payment processors.

6. Your Rights

Depending on your location, you may have rights to access, update, or delete your personal information. You may also opt out of receiving marketing communications or request a copy of your data. To exercise these rights, please contact us at [email protected].

7. Cookies & Tracking

Our website may use cookies to enhance site performance, track anonymous usage statistics, and remember user preferences. You can disable cookies through your browser settings, but doing so may limit certain features of our website.

8. Third-Party Links

Our website may contain links to third-party sites. Please note that we are not responsible for the privacy practices or content of those websites.

9. Updates to This Policy

We may update this Privacy Policy periodically. Any changes will be posted on our website with the updated effective date.